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FREQUENTLY ASKED QUESTIONS


Where do you ship?
Australia wide.
Do you offer Same Day Delivery?
YES!  We offer same day delivery within metro Melbourne via courier if ordered before 9am Monday - Friday.  Orders placed after 9am will be sent the following day.  Same Day Delivery is not available on weekends.

When will my order be shipped?
Orders are dispatched 24 - 48 hours after the order is placed unless you have selected a Same Day Delivery (available Monday - Friday). You have the option to select standard or express shipping at the checkout.

Can I choose a delivery date?
Not at this time.  You can however select Same Day Delivery which is available Monday - Friday in Metro Melbourne.

How much is delivery?
Standard Delivery with Australia Post $10
Express Delivery with Australia Post is $15

What happens if know one is home?
If no is home to receive you order, your package will be left in a safe place. 
If there is no safe place i.e. apartment building, then a $20 redelivery fee will apply for all Same Day Delivery orders.  For all apartment and office deliveries, please ensure someone will be able to receive the package to avoid redelivery fee's.
If your order is being shipped with Australia Post, your order may either be left in a safe place or taken to the local post office.

Do you offer pickup?
Not at this time.

Do you offer refunds?
Unfortunately we cannot accept change of mind refunds as Charlie Buckett is a food product, so please choose your Dessert Boxes wisely.  If there is something wrong with you order, please get in touch hello@charliebuckett.com.au so we can assist you.

If I am under 18years of age?
Under the Liquor Control Reform Act 1998 it is an offence:
To supply alcohol to a person under the age of 18 years (penalty exceeds $8,000). For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700)