FAQ


Where do you ship?

Charlie Buckett ship Australia wide, however our large Dessert Boxes are available for Melbourne Metro only delivery. 

When will I receive my order from the Chocolate factory?

Orders placed today require 2-3 days to fulfil your order to ensure maximum sugar coated freshness for enjoyment.

Do you offer pickup?

Not at this time.

Do you offer refunds?

Unfortunately we cannot accept change of mind refunds as Charlie Buckett is a food product, so please choose your Dessert Boxes wisely.  If there is something wrong with you order, please get in touch hello@charliebuckett.com.au so we can assist you.

Do you offer Corporate Dessert Boxes?

YES!  Please complete our corporate contact form and we will be in touch to discuss all your bespoke requirements.  Charlie Buckett will work with you to create scrumdiddlyumptious Dessert Boxes for your valued clients.