Please be advised Australia Post are currently experiencing postage delays including Express Post. If you require an order delivered on a particular date within Melbourne, please choose car delivery option at the checkout. Thank you for your continued support and please understand Australia Post delays are outside of our control. XOX

FAQ


Where do you ship?
Charlie Buckett ship Mini and Medium Dessert Boxes Australia wide.
Charlie Buckett Large Dessert Boxes are available for local delivery (on set days) or delivery via The Traxi courier within 40km from Newport, Melbourne.  If the incorrect delivery rate is chosen, your order will not be processed and will be refunded.  As we are a very small business, we are currently unable to deliver outside of this radius.
When will I receive my Dessert Box?
We currently are unable to offer same day delivery.  Orders placed today will be dispatched next business day or as specified in the calendar at the checkout.
Can I choose a delivery date?
Yes you can! However, please ensure the correct delivery method is chosen to compliment your preferred delivery day i.e. If you choose a date in 2 days time and select stand shipping (2-8 business days), we cannot accept responsibility if you order arrives late.
How much is delivery?

Standard shipping if free for all Mini Dessert Boxes.

Express shipping is $11 for Mini and Medium Dessert Boxes.

Local car delivery is available on set days for $9.99 within 30km of Newport, Melbourne.

Car delivery is $22.50 for locations within 25km of Newport, Melbourne.  $45 for locations within 26-40km of Newport, VIC.  Available 7-days.

Do you offer pickup?
Not at this time.
Do you offer refunds?
Unfortunately we cannot accept change of mind refunds as Charlie Buckett is a food product, so please choose your Dessert Boxes wisely.  If there is something wrong with you order, please get in touch hello@charliebuckett.com.au so we can assist you.
Do you offer Corporate Dessert Boxes?
YES!  Please complete our corporate contact form and we will be in touch to discuss all your bespoke requirements.  Charlie Buckett will work with you to create scrumdiddlyumptious Dessert Boxes for your valued clients.